FAQs

Our return policy aims to be as clear as possible

If your product arrives damaged, please contact us at luminantaltier@gmail.com with photo and video proof, and we will take back the jewelry and issue a full refund, then you for your understanding

1. What kind of jewelry do you sell?

We specialize in beautiful, timeless jewelry, with a focus on moissanite pieces that sparkle just like diamonds. Our collection includes rings, necklaces, earrings, and more—all designed to bring elegance and joy to your everyday life.

2. Why moissanite?

Moissanite is a stunning, ethically-sourced alternative to diamonds. It’s brilliantly sparkly, durable, and more affordable—allowing us to offer pieces that look luxurious without the luxury price tag.

3. How do you price your jewelry?

We believe that beautiful, high-quality jewelry should be accessible. Our prices are carefully set to provide the best value without compromising on quality, because we understand firsthand how important it is to make special things attainable.

4. Can you tell me a little about your story?

Absolutely! I’ve always loved beautiful things, but growing up, I couldn’t always afford them. I know what it feels like to want something special without breaking the bank. That’s why I started this store—to share jewelry that feels luxurious and meaningful at a price that feels fair. Every piece is chosen with care, to help you celebrate life’s moments without the stress of overspending.

5. Are your pieces real gold or silver?

Yes! We use high-quality metals for all our pieces. Most are crafted in sterling silver or gold-plated finishes to ensure durability and lasting shine.

6. How do I care for my moissanite jewelry?

Moissanite is durable and easy to care for. We recommend gently cleaning your pieces with warm water, mild soap, and a soft brush. Avoid harsh chemicals to keep your jewelry sparkling beautifully for years to come.

7. Do you offer returns or exchanges?

Yes! We want you to love your jewelry. If for any reason your piece isn’t perfect, you can contact us within 14 days for an exchange or return. Contact us at our email, luminantaltier@gmail.com

8. Can I order a custom piece?

Not yet, we don't offer the service, but we are planning on it

9. How long does shipping take?

We carefully package every order and typically ship within 7-10 days. You’ll receive a tracking number so you can follow your jewelry every step of the way.

10. How can I contact you?

We’re always here to help! You can reach us at luminantaltier@gmail.com, and we’ll respond as quickly as possible with a warm smile and helpful guidance.